When you have lost or found an item at Schiphol, you can go to one of the information desks in the Lounges and at Departure and Arrival level. If the item you have lost is found and handed in, it will be kept at one of the information desks for you for up to a day.
After this period, you will only be able to contact the airport about the item by phone on 0900-0141, EUR 0.40 p.m. when calling from the Netherlands or +31 (0) 20 794 0800 when calling from abroad, or by e-mail via the special web form on which you can indicate exactly what you lost at Schiphol and whereabouts you lost it.
If you are at Schiphol you can also get in touch via an information kiosk.
Collecting lost items
If your lost item is found, you can come and collect it yourself. You will have to pay a EUR 5.00 administrative charge per item. The collection times (by appointment) are from 07.00 - 18.00 hours, seven days a week.
It is also possible to have any items that have been found sent to you, as long as they fit in an A4-sized envelope. This is subject to a charge of EUR 10.00, excluding postage. Valuable items such as jewellery, money, cheques, telephones or passports, etc. are excluded from this, as there is a risk that they may get lost in transport.
