Airlines rate Schiphol 7.4 over 2009

Station Managers awarded operations at Amsterdam Airport Schiphol at a rating of 7.4 last year. They were most satisfied with the customer oriented mindset of airport employees and the efficient operation in general. These are the outcomes of the Voice of the Customer: Airlines survey.

One of the key points of attention was the cleanliness of passenger bridges. Improved coordination between the cleaning and security companies had a positive effect on the welcoming atmosphere in the passenger bridges. In 2010, Amsterdam Airport Schiphol will continue to do its utmost for your team and your passengers.

Voice of the Customer: Airlines is a short online survey held on a weekly base. Station managers can give their views on operations at Amsterdam Airport Schiphol by awarding scores to the operational departments that influence the handling of their flights.

By filling out the survey on a weekly base, Amsterdam Airport Schiphol obtains continuing insight in the airlines’ wishes and demands. In addition, the airport will be able to see the major trends that influence customer satisfaction which evolves in an actual dialogue between clients and airport. The overall goal is of course to increase the airlines satisfaction concerning the operation.