Third party quality

Many of the activities by which airports are judged are implemented by a third party, such as passport and customs controls. The Airport I.Q. Monitor offers good possibilities in the application of Service Level Agreements (SLA). With the help of SLA , the involved parties commit themselves to of raising the overall quality of the airport.

Schiphol Group also has extensive experience contracting services based on "bonus/malus", an incentive system which secures quality through a contractual set of financial rewards and fines, specifically in the area of food & beverages and hygiene.