FAQ

Amendments and cancellations
32. What is the procedure for changes/cancellations?
33. I have received an e-mail stating that I have a double booking. What do I do?

Other questions
34. How long in advance can I book?
35. Is Schiphol Smart Parking also available for short-term parking in Visitor’s Parking?
36. What happens to my personal data?

1. What is Schiphol Smart Parking?
Schiphol Smart Parking is a parking product of Schiphol airport, which enables passengers to park at a cheap rate.

Conditions:
- you need a credit card
- you need to book at least one week in advance
- you need to book via www.schiphol.nl
- you can enter and leave the car park with your valid credit card

2. How does Schiphol Smart Parking work?
You can only book via www.schiphol.nl
1. You need a credit card to be able to make a booking
2. You enter a starting date and an end date and click on ‘search’
3. select Schiphol Smart Parking and click on "book now"
4. click on "proceed to check out"
5. fill out your personal details in all the * mandatory fields and click ‘submit’
6. fill out your payment details
7. You will only be able to proceed if you accept the "terms and conditions"
8. click on ‘book and pay’

Access to the car park:
- Insert the same credit card that you used to make the booking into the card reader at the barrier.
- If the machine does not accept your credit card, do not take a ticket but press the button on the intercom and follow the instructions given to you by a member of staff.
- You must also use the same credit card when you leave the car park.

3. Do I always have to enter an end date?
Yes, you must always enter a starting date and end date.

4.I have entered the starting and end date, but I do not get Schiphol Smart Parking on my screen
The system will not accept your booking if no Schiphol Smart Parking spaces are available in the period of your choice. You can book a parking space for Park&Travel 3.

5. What can I do when there are no more spaces available at the Schiphol Smart Parking rate?
There are only a limited number of spaces available at the special Schiphol Smart Parking rate. We advise you to book as early as possible if you want a space at the cheap Schiphol Smart Parking rate. You can reserve a parking space for Park & Travel3.

6. Where can I book Schiphol Smart Parking?
On the Schiphol website www.schiphol.nl/smartparking

7. When can I book Schiphol Smart Parking?
You will need to book Schiphol Smart Parking at least one week before you wish to use the car park via www.schiphol.nl/smartparking. You can book 6 months in advance.

8. Is it possible to book without a credit card?
No, as your credit card also grants you access to the car park.

9. Is it possible to make several bookings?
No, not if you want to book for the same period or for overlapping periods. Yes, as long as the bookings are for different periods.

10. Can I use the same credit card to make a booking for someone else?
Yes, but the booking periods should not overlap as you will need the credit card you used to pay for the booking to gain access to the car park.

11. My flight is due back after midnight. Will I need to pay for an extra day?
Yes. You will be charged an additional EUR 10 a day. From 22 days onwards, you will need to pay EUR 5.50 per day.

12. If I arrive a day earlier than the starting date I indicated, will I still be able to use Schiphol Smart Parking?
Yes, you will. You will be charged EUR 5,50 per day extra.

13. Is it possible for me to enter the car park a day later than the starting date I indicated?
Yes, it is. The costs for any extra days will then be charged to your credit card when you leave the car park.

14. If I park for longer than I booked, will I need to pay extra?
Yes. You will then need to pay an additional EUR 10 a day.
From 22 days onwards, you will need to pay EUR 5.50 a day.

15. How do I know whether or not my booking has been accepted?
You will receive an e-mail after you have completed your booking, which states the period for which you have made your booking together with your booking number. This is your confirmation and you should have this on you when you enter and leave the car park. If you do not receive a confirmation e-mail, please check your spam box first (especially hotmail users). If your confirmation e-mail is not in there, please contact info@schiphol.nl.

Practical

16. Is it also possible to book a special disabled parking space via Schiphol Smart Parking?
You do not have to book a disabled parking space via Schiphol Smart Parking. Upon your arrival you can park in the reserved disabled parking spaces as long as you have a permit. These spaces are situated at the front of the car park near the service desk.

17. If I do not make a booking, will I still be able to use Schiphol Smart Parking when I enter the car park?
No, it is only possible to use Schiphol Smart Parking if you make a booking at least one week before you want to use the car park on www.schiphol.nl.

18. Where do you park when you have Schiphol Smart Parking booking?
Schiphol Smart Parking is only valid in Park&Travel 3, the airport's long-stay car park. In busy periods you may be referred to Park&Travel 4 or 5.

19. What do I do when I get to the car park?
On arrival at the car park you will need to put your credit card into the machine at the entrance to the car park. The parking system will recognise this credit card as a booking and the barrier will open. You must however use the same credit card as you used to pay for the booking, otherwise the parking system will not be able to recognise you as a Schiphol Smart parker.

20. Is there a special part of the car park that is reserved for Smart Parking?
There is no special area reserved for Smart Parking, which means that you can park anywhere in Park&Travel 3 (4/5) with the exception of the Privium car park.

21. I have made Schiphol Smart Parking reservation, but I am also a Privium member. Am I allowed to put my car in the Privium section at Park&Travel 3?
No, it is technically not possible to use the Privium section with a Schiphol Smart Parking reservation.

22. What is the procedure when I get back from my holiday?
You take the bus from the Terminal to Park&Travel 3 and go to your car. You drive to the exit and insert your credit card in the pillar at the exit. The parking system will check your parking period against the period of your booking and if these correspond, you will be able to leave the car park.
You do not need to go to the payment terminal. If you present your credit card at the payment terminal this will result in it being charged twice.

23. Is it possible for me to enter and leave the car park several times during a booking period?
No, it is not possible to do so. As soon as you leave the carpark, your reservation will be terminated.

24. How do I get from the car park to the Terminal and vice versa?
There is a free shuttle bus to the Terminal and vice versa, which leaves once every 10 minutes 24 hours a day. The bus stops at the entrance to the car park and will drop you off in front of the departure hall. Upon your return you can go to the bus stop in front of the arrival hall.

Payment

25. How can I get into the car park if I have lost my credit card?
If you lose your credit card between the time of booking and the time you enter the car park, you will have to report to the service desk via the intercom upon arrival at the car park. Your booking will be checked there on the basis of the e-mail confirmation that was sent to you, which you must have on you when you arrive and depart. You will have to pay extra for parking days outside the starting and end date indicated by you.

26. How can I pay?
You can only pay by credit card. The credit card you used to make the booking is also your entry and exit pass for the car park. Note: If you use a different credit card or take a car park ticket this will result in you being charged the standard parking rate as well. You should therefore only present your credit card at the entrance and exit barrier. If you present you credit card at the payment terminal at the service desk it will be charged twice.

27. What happens if my credit card expires between the time of booking and parking?
You will not be able to enter the car park with this credit card, but the car park staff will check your details and issue you with a special car park ticket, which will allow you to enter and leave the car park within the period of your booking. You will have to pay extra for any additional days.

28. Why do I have to pay in advance?
Paying in advance is one of the conditions for using Schiphol Smart Parking. To be eligible for the low rate you are asked to pay in advance.

29. I have entered my credit card details, but the payment is not being accepted.
Check the validity of your credit card. In some cases, your company may have blocked your computer address (IP address), which means that your payment will not be accepted for security reasons. Try again on a PC with an identifiable IP address. If necessary contact your credit card company.

30. Is it safe for me to pay via Schiphol.nl? The padlock icon does not appear on the payment page.
Your payment via schiphol.nl is guaranteed to be safe. The padlock icon might not appear at the bottom right hand corner of the page because the booking page was accessed via a page that is in a frame of schiphol.nl. This does not mean that the payment is being processed via a connection that is not secure and are therefore unsafe.

31. How do I know that my payment is safe?
Schiphol uses the payment facilities of Bibit for online payments. This company is specialised in Internet payments and meets all the criteria for smooth and safe payments.

Cancellations and changes

32. What is the procedure for changes/cancellations?

Changes
You can change your reservation, personal details and your payment details through ‘Manage my Booking’. You can do so up to 7 days prior to departure.

Cancellations
Go to ‘Manage my Booking’. You can cancel your reservation up to 7 days before the start of your reservation. The money you paid will be refunded to your credit card minus €10,00 administration costs.

33. I have received an e-mail stating that I have a double booking. What do I do?
Please go to ‘Manage my Booking’. There you can amend your reservation. You can change the dates, change your creditcard number or cancel your booking.

Other questions

34. How far ahead can I book?
At least 6 months in advance.

35. Is Schiphol Smart Parking also available for short-term parking in Visitor’s Parking?
No, Schiphol Smart Parking is currently not yet available for short-term parking.

36. What happens to my personal data?
Schiphol Nederland B.V. (SNBV) collects the personal data that the customer enters on the personal data page, details about his click and surf behaviour and transactions via the SNBV website. SNBV has exclusive access to the above-mentioned personal data. SNBV observes the statutory regulations laid down in the Wet Bescherming Persoonsgegevens [Personal Data Protection Act].

The data on the customer is stored in a customer database and used to process the order or booking, including customer services. SNBV also uses the data to analyse the customer's click and surf behaviour and transactions in order to draw up a customer profile. SNBV uses these profiles to perfect the range of products and services offered on this site and to enable it to make tailor-made special offers to the customer from the overall range of SNBV products and services. SNBV may conduct marketing campaigns with the customer's address details at the request of third parties within the Schiphol Group. The customer's address details may be used for a mailshot by the Concessionaires in the See Buy Fly programme no more than twice a year. In such cases SNBV will have exclusive access to the personal data.

If the customer objects to his data being collected and analysed in order to allow SNBV to make tailor-made special offers, the customer can inform SNBV about this by sending an e-mail to info@schiphol.nl. Customers can also use this e-mail address if they wish to have their data removed from the customer database.

SNBV will - except in those cases where it is obliged to do so by law - not supply any personal data on the customer to third parties or bodies outside the Schiphol Group without the customer's permission. SNBV pays a great deal of attention to the quality of its customer database. Personal data is checked regularly to see if it is still correct and any old information, which is no longer relevant, is removed. Customers can correct their own personal data on the personal data page. Customers can contact info@schiphol.nl with any questions or complaints they may have. At the customer's request, SNBV will provide an overview of any information that is held on this customer in the customer database.

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