FAQ
Access to car park
Payment
Cancellations and Changes
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I have received an e-mail stating that I have a double booking. What do I do? |
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Other questions
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What is SchipholPark & Travel 3 Reserved Parking?
Schiphol P&T 3 Reserved Parking is a parking service at Amsterdam Airport Schiphol that offers users a guaranteed parking space in P3. You are parked just seven minutes’ drive away from the Terminal. A shuttle bus service will take you from the car park to the Terminal, plus the parking is cheaper than the usual rates.
Terms and conditions:
- you can only book this service with a credit card
- you must book a minimum of one day in advance
- book via www.schiphol.nl
- You need a current credit card to drive in and out of the car park
2. What are the options if Schiphol P&T 3 Reserved Parking is full?
Schiphol P&T 3 Reserved Parking is never full and guarantees users a parking space in P3.
3. How does Schiphol P&T 3 Reserved Parking work?
You can only reserve via www.schiphol.nl
1. You need a credit card in order to be able to make a reservation.
2. Fill in the start and end dates and click on `search`.
3. Choose P&T 3 Reserved Parking, than click on `book now`.
4.Check your chosen parking product and click on `proceed`.
5. Fill in your personal details, all fields with a * are obliged. Click on `submit`.
6. Fill in your payment details. You can choose to enter the car park with another creditcard than the creditcard where you paid with. You can mention this on the site.
7. You can only continue after you have accepted the General Terms and Conditions
8. Click on `book and pay`.
You will receive a confirmation email on you email address that you filled in on the site.
Access to car park:
- Use the same creditcard that you made the booking with.
- Your credit card will be verified and the barrier arm will open.
- Should your credit card not work, do not take a parking card. Use the intercom and follow the instructions given.
- You must also use the same credit card to leave the car park.
4. Do I always need to supply an end date?
Yes, you always need to supply a start and end date. Even if you choose a set period.
5. Where can I park with a Schiphol P&T 3 Reserved Parking reservation?
Schiphol P&T 3 Reserved Parking is at P3, the airport’s long term car park.
6. Where can I book Schiphol P&T 3 Reserved Parking?
You can book via the Schiphol website
7. When can I book Schiphol P&T 3 Reserved Parking?
You must book a minimum of one day before you want to park.
8. Who can use Schiphol P&T 3 Reserved Parking?
Anyone with a credit card can use Schiphol P&T 3 Reserved Parking, provided that they comply with the conditions listed in question one.
9. Can I book without a credit card?
No, as your credit card is your access to the car park.
10. What booking periods are available?
There are no set booking periods, you can book Schiphol P&T 3 Reserved Parking from just one day.
11. Can I make multiple bookings?
No, not if you want to book the same period for another person. If you double book, then you need to cancel or change one of the bookings. After you made a double booking you receive an email to change or cancel it via `Manage My Booking`on Schiphol.nl. You cannot enter the car park without a credit card.
You can only make multiple bookings for different periods.
12. Can I book for another person using the same credit card?
Yes, but only if the bookings are for different periods. You need the credit card you used to make the booking to drive into and out of the car park.
13. My return flight arrives after midnight. Do I need to pay for an extra day?
Yes, you will pay EUR 5,50 for each extra day.
14. If I arrive a day earlier than the start day in my reservation, can I still use Schiphol P&T 3 Reserved Parking?
Yes, that’s possible. In this case you will pay an extra EUR 5.50 a day. The payment will be charged to your credit card.
15. Can I arrive a day later than the end date in my reservation?
Yes, you can. The charges for the extra days will be charged to your credit card when you leave the car park.
16. If I park for longer than I reserved, do I have to pay extra?
Yes. You pay EUR 5,50 extra per day.
17. I received two different numbers in connection with my reservation (the reservation number and the order reference number). What’s the difference?
These are the same numbers. They are used internally for possible refunds/changes/cancellations. The most important number for you is your credit card number. This is the number that the Schiphol Reserved Parking system uses to recognise you.
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Access to car park
18. What should I do when I approach the car park?
On arrival at the car park, feed your credit card into the credit card reader at the entrance to the car park. The parking system will recognise the credit card as the one used to make the booking and the barrier arm will rise. You must use the same credit card as you filled in on the payment site.
19. Is there a special part of the car park reserved for Schiphol P&T 3 Reserved Parking?
No, there isn’t. You can park your car anywhere in P3, except in Privium spaces.
It is technically not possible to use your Privium card in connection with a Schiphol P&T 3 Reserved Parking booking, as your credit card serves as the exit and entry card to and from the Schiphol P&T 3 Reserved Car park.
20. Can I also reserve a special disabled parking space at Schiphol P&T 3 Reserved Parking?
You do not need to reserve parking spaces for the disabled with Schiphol P&T 3 Reserved Parking. When you arrive you may park in the reserved spaces for the disabled if you have a valid dispensation. You can obtain these from the service desk.
21. What must I do when I come back from my holiday?
Take the shuttle bus service from the Terminal to P3 and go to your car. Drive to the exit and feed your credit card into the column by the exit. The parking system will check how long you parked against how long you booked and if the figures match, you may leave the car park. You do not need to use the payment machines. Introducing your credit card and paying at the machines means you will pay the parking fee twice.
22. Can I drive in and out several times during my reservation period?
No, that is not possible.
23. Can I still use Schiphol P&T 3 Reserved Parking, even if I don’t book?
No, you can only use Schiphol P&T 3 Reserved Parking if you have booked 24 hours in advance on www.schiphol.nl.
24. Is there any transport from the car park to the Terminal?
There is a free shuttle service to the Terminal and back every 10 minutes - 24 hours a day. The shuttle leaves from the car park entrance and drops you outside the departure hall. To return to the car park, take the shuttle from outside the arrivals hall.
Payment
25. How can I get into the car park if I lose my credit card?
If you loose your creditcard between the booking and the time upon arrival at the car park, there are two possibilities:
26. What happens if my creditcard is due to expire between the time of booking and the time the reservation starts?
You cannot use this credit card to enter the car park. There are two possibilities: Change the creditcardnumber via `Manage My Booking`
The car park personnel will, after checking your data, provide you with a special parking card, which you can use to enter and exit the car park during the period you booked. You must pay for any extra days.
27. How much does Schiphol P&T 3 Reserved Parking cost?
The rates are as follows:
First three days: EUR 48.50
Subsequent days: EUR 5.50 per day
28. How can I pay?
You can only pay by credit card. The credit card you used to make the booking serves as your entry and exit card. Please note: using a different credit card or taking a parking card from the machine will lead to you paying extra on top of the normal parking rates. Therefore introduce your credit card only into the machine at the entry and exit barrier arms. If you use your credit card at the parking payment machine at the service desk, you will charge your card twice for the same booking.
29. Why do I need to pay in advance?
Advance payment is one of the conditions for using Schiphol P&T 3 Reserved Parking. We ask you to pay in advance if you want to use a reserved parking space.
30. Do I also have to pay a booking free?
No, the amount that you see on the website is the total amount. No extra charges will be added to this total amount.
31. I entered my credit card details, but the payment was not accepted.
Check that your credit card has not expired. In some cases, your place of work can block your computer’s IP address, meaning that your payment is not accepted for security reasons. Try again on a PC with a recognisable IP address. If necessary, please contact your credit card company.
32. Is paying through Schiphol.nl safe? I don’t see a little padlock when I visit the payment page.
Your payment via www.schiphol.nl is guaranteed to be safe. A possible reason for not seeing the little padlock is that the booking page is run through a page which uses a Schiphol.nl frame, causing the little padlock not to be visible in the right hand lower corner. This does not mean however that the payment is not made via a secure connection and that the payment is unsafe.
33. How can I be sure the payment is safe?
Schiphol uses Bibit payment facilities for online payments. This company specialises in Internet payments and satisfied all the conditions for quick and safe payments.
34. How do I know that my booking has been accepted?
After you have sent your booking, you will receive an email which contains your booking period and a reservation number. This is your confirmation. You must have this confirmation with you when you enter and exit the car park. If you do not receive your confirmation, please first check your spam file (especially hotmail users). Should it not be there, please contact info@schiphol.nl.
Cancellations and changes
35. What is the procedure for cancellations and changes?
changes
You can change your reservation, personal details and your payment details through ‘Manage my Booking’. You can do so up to 24 hours prior to departure. No fee will be charged for a change in your reservation.
Cancellations
36. I have received an e-mail stating that I have a double booking. What do I do? Please go to ‘Manage my Booking’. There you can amend your reservation. You can change the dates, change your creditcard number or cancel your booking.
Other questions
37. How far in advance can I book?
You can book a maximum of six months in advance.
38. Are my personal details private?
Schiphol Nederland B.V. (SNBV) collects personal data that the client provides on their personal data page, details about their click and surf behaviour and transactions via the SNBV website. SNBV has exclusive use of the personal data mentioned above. SNBV complies with the legal requirements as set out in the Personal Data Protection Act.
Client details are stored in a client file and are used to develop customer services such as ordering and booking. SNBV also uses the data to analyse the client’s click and surf behaviour and build a client profile. SNBV uses these profiles to perfect the range of products and services on this site and to provide clients with customised offers from SNBV’s entire range of products and services. SNBV can, at the request of third parties within Schiphol Group, perform marketing activities with client address details. The client address details will be used a maximum of twice per year for a concessionaire mailing for the See Buy Fly programme, whereby only SNBV has exclusive rights to access the personal data.
Should the client object to the collection and analysis of their details to customise SNBV offers, or want to delete their details from the client file, the client can alert SNBV by sending an e-mail to info@schiphol.nl.
SNBV shall not pass the client’s personal details to other persons or entities outside Schiphol Group without the client’s permission, except in cases where it is legally obliged to do so. SNBV devotes a lot of care and attention to the quality of the customer file. Personal details are checked regularly for their veracity and obsolete details are regularly deleted. The client can correct their own personal details directly on the personal data page. Please contact info@schiphol.nl for any questions or complaints that you may have. Upon request, SNBV will give each client an overview of its details stored in SNBV’s client file.